Shipping Policy

 

Shipping Policy:

We ship to New Zealand Nationwide. Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition.  

 

 

General Shipping Information

*In-stock items

Is usually processed and shipped within 2~4 business days. 

*Backorders/Pre-orders

If the items you have selected is currently not in stock we will give you an expected shipping time at checkout or by a follow-up email.

*Multiple shipments

In order for our customers to get the goods at the earliest time possible, the items you order may be filled from several locations and so items may arrive separately. You will not incur additional shipping charges under these circumstances. Your original shipping charge will simply be split across the multiple packages when your order is charged.

 

 

Track your orders

When your order has been processed and shipped, you will receive an e-mail notification from us which will include the shipping details and the tracking number.  Once your order has shipped from our warehouse, please directly contact the courier company with any inquiries about the status of your package.  

We use thrid party courier company to ship orders.  If you have any questions regarding the status of your shipment, Urban Sales will try our best to help you contact the courier company.  However, we have no controls over the courier companies' delivery timeframe or outcome.  Therefore, the fastest and the best way is you directly contact the courier company with any inquiries about the status of your package.  

We use these courier companies to ship orders around NZ:  

Toll: 0800 865 569 or http://www.toll.co.nz/

Castle Parcel: 0800 404 303 or http://www.castleparcels.co.nz/

NZ courier: http://www.nzcouriers.co.nz/contact.html

 

 

Change of delivery address

We can change the delivery address if the order is not shipped.

Once an order is shipped we are unable to redirect the package to a different address and is the customer's responsibility to coordinate with the courier company.

 

 

Shipping Delay or Stolen Shipment

If there are Shipping Delays, it may take an additional 7-10 business days for delivery.

Please note:  Shipping delays are completely out of our control, and Urban Sales is not responsible for the delay that is occurred by the NZ courier company.  

Normally all packages requires signature for delivery unless permission or instruction is given by the customer to leave the goods without signature.  In the case that packages are left at your front door by the postal courier if no one is home to receive it. We have no control over what happens to your package once the courier delivers it. We do not replace or refund orders that are scanned "delivered" by the courier companies.

We are not responsible for lost or stolen packages or packages delayed in transit.

 

 

Non-Refundable Shipping

Original shipping fees are non-refundable. Shipping fees cover the services provided by the carrier and will not be refunded if an item is returned for any reason.We ship orders