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Privacy Policy

Last updated: August 19th, 2020


This privacy policy sets out how Freedom Trades Ltd (trading as Urban Sales) uses and protects any information that you give Urban Sales when you use this website or visit us in person at our Showroom. Urban Sales is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Urban Sales reserves the right to update this policy from time to time.



We may collect the following information by directly asking you:

  • Your name

  • Your email address

  • Your phone number

  • Your delivery address

  • Transactional information about your purchases


We may ask for other information such as gender, age range, interests - we only collect this if you opt in.



On guest checkout, the following information will be stored by our website:

  • Your name

  • Your email address

  • Transactional information about your purchases

To access this data, you will need to create an account using the same email address you used during checkout. Verification of your email address is required to confirm your access to the data.



We do not store or have access to your payment account details, account numbers or PIN numbers, nor will we ever ask you for this information. Payments on our website or in our showroom are handled by New Zealand payment security compliant 3rd-party gateways and at no time is any account security information captured by our systems. Please refer to the payment gateway provider for information regarding security of their systems.



We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • For our internal record keeping and accounting system

  • To provide accurate information to you about your purchases and the products or services included

  • To improve our products and services.

  • To periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. You retain the right to unsubscribe at any time.

  • To contact you for market research purposes.

  • To customise the website for consequent visits in order to provide you with a better shopping experience.



We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

There are two points of storage of information in our systems, these include:

  • Netsuite ERP system - secure cloud services provided by Oracle. Access restricted to specific persons, and processes in place to ensure ongoing security.

  • Website CMS - secured by both server and data transmission and hack protection, access restrictions apply.



A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.



Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.



You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at customercare@urbansales.co.nz


We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Po box 132009 Sylvia Park, Mt Wellington Auckland New Zealand .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.



If you have any questions about this Privacy Policy, You can contact us:

By email: info@urbansales.co.nz

By phone number: 09 570 9687 and ask to speak to the Privacy Officer.


List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.