Rugs are definitely the unsung heroes of our homes. Not only do they keep your feet warm and comfortable but they add so much to your home decor. We have a vast selection of contemporary and traditional rugs to make your home cosy and inviting. Check out our choices today.
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FAQ
What’s the easiest rug material to clean in a pet‑friendly home?
Polypropylene and flatweave rugs are ideal - they’re durable, stain-resistant, and easy to vacuum or spot-clean.
How long does delivery take for rugs in New Zealand?
Rugs are usually delivered within 2–7 business days, depending on your location and stock availability.
Can I return a rug if the colour or size isn’t right?
Yes, rugs can be returned within 7 days if unused and in original packaging. Return shipping and restocking fees may apply.
Do rugs arrive rolled or folded, and how long until they flatten out?
Most rugs are rolled for delivery. They may take a few days to flatten completely after unrolling.
What if my rug arrives creased or with a strong smell?
Minor creases or odours are normal and will fade within a few days. Let the rug air out in a well-ventilated space.
Is there a return fee for sending a rug back?
Yes, return shipping costs and a restocking fee may apply. Check our return policy for full details.
How do I know what size rug fits under my bed, dining table, or sofa?
Use a rug sizing guide. As a rule:
– For beds: Extend at least 50cm on each side
– For dining: Allow chairs to sit fully on the rug
– For sofas: Front legs should sit on the rug
Can I get help choosing a rug that suits my room?
Yes! Our team is happy to help-contact us or visit our showroom for personalised advice.
How do I know if I need a rug underlay with my rug purchase?
We recommend a rug underlay for added safety, comfort, and grip, especially on hard or slippery floors.
Are Urban Sales rugs covered by a warranty?
Yes, all rugs come with a 12-month warranty covering defects in materials or workmanship.
Can I choose a delivery date for my rug order?
You can request a preferred delivery date at checkout, and we’ll do our best to accommodate it.
Is this rug safe to use with pets and kids?
Yes - many of our rugs are low-VOC, non-toxic, and easy to clean, making them suitable for family spaces.
How do I clean or care for this rug?
Vacuum regularly, rotate every few months, and blot spills immediately with a clean cloth. Avoid harsh cleaners.
Can I see the rugs in person before buying?
Yes, visit our showroom to view our rug collection in person and get expert advice on styles and sizes.