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Terms & Conditions

This page sets out the terms and conditions on which we sell products (Products) listed on our website www.urbansales.co.nz (our Website) to you. Please read these terms and conditions carefully before ordering any Products from our Website.

By using this Website, you accept these terms and conditions together with our Privacy Policy, Shipping and Delivery Policy, Returns Policy and General Information pages. If you do not accept these terms and conditions, please do not use this Website. You can access these terms and conditions at any time from the bottom of any page of the Website.


Purchasing from www.urbansales.co.nz

By placing an order through our Website, you warrant that:

A. You are legally capable of entering into binding contracts; and

B. You are at least 18 years old; and

C. All details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to make your order and that there are sufficient funds to cover the cost of the Products you have ordered.


Products displayed on our Website can be purchased using a secure online Mastercard or Visa transaction facility. We also accept internet banking and UrbanSales gift vouchers as methods of payment on our Website. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for the purpose of completing the transaction to purchase the Products ordered.

When purchasing Products, you will be asked to register your email address to complete the purchase. We may also contact you in direct reference to your order. 


Gift Vouchers

UrbanSales Gift Vouchers can only be redeemed online at www.urbansales.co.nz.

UrbanSales Gift Vouchers cannot be redeemed for cash or returned for a refund. Unused balances are not refundable or transferable. UrbanSales is not responsible for lost or stolen Gift Vouchers. Risk of loss or theft and title for Gift Vouchers passes to the purchaser on transfer. This Gift Voucher and purchases made with it are subject to the terms of trade as set by UrbanSales, which may change from time to time.


Pricing errors

Although we do our best to ensure prices stated on this website are accurate, errors do occur from time to time. Where a pricing error occurs (subject to applicable law that cannot be excluded), we will not be bound by the incorrect pricing stated, and reserve the right to cancel your purchase.


All prices on our Website are in New Zealand Dollars (NZD) and include GST.

Prices are subject to change for any reason at any time without notice, but changes will not affect orders which we have already processed.


Colour, Timber imperfection & Finish Disclaimer

Despite every effort to provide accurate images of each product’s colour and design, actual colours and finishes may vary slightly, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time and other factors. Urban Sales will not accept responsibility for any colour or design differences that are not factory faults. In purchasing from Urban Sales, you agree to accept the small risk that there will be a slight variation between the actual colour and finish, and the representation on our website. 

Timber is a natural product and every natural product has some imperfections. For our products that are made with solid wood timber, please note that we do not accept any responsibility for natural imperfections in the wood that do not affect the function of the furniture. 

Any returns for a product due to customer dissatisfaction with colour, finish or wood imperfection (that is not a fault) will need to comply with the Urban Sales Returns & Exchange Policy which can be viewed here.

Replica Furniture Disclaimer 

We offer replicas of iconic furniture designs which are not in any way related, endorsed or affiliated to the original manufacturers and are not meant to be represented as the originals.

Stock Availability

We take great care to provide accurate stock numbers on our Website, although occasionally we may be unable to supply a product that has been ordered. UrbanSales will communicate any issues with you as a result of unavailability and we will credit without delay any payments made for such Products. All items sold via the UrbanSales website are subject to availability and UrbanSales reserves the right not to accept or cancel any order for products that are out of stock.


Multiple shipments

In order for our customers to get the goods at the earliest time possible, the items you order may be filled from several locations and so items may arrive separately. You will not incur additional shipping charges under these circumstances. Your original shipping charge will simply be split across the multiple packages when your order is charged.   


Cancelling Orders

UrbanSales reserves the right to cancel orders for any reason or to cancel the purchase agreement after order confirmation, including (without limitation) where UrbanSales believes the order to be fraudulent or constitute a mis-use of a promotional or marketing activity or where an error has occurred including but not limited to errors relating to pricing. If we do cancel your order or purchase agreement, we accept no liability for any resulting damages or costs suffered by you, however, we will refund the purchase price to you (where it has already been paid).


Delivery Estimates

UrbanSales makes every effort practicable to ensure that delivery timeframes given are accurate. However the delivery times stated for products on this site assume that the stock availability information provided by our suppliers is accurate and that delivery times are not adversely affected by unforeseen events. By placing an order, you agree not to hold UrbanSales liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated time frame.


Order Pickup

For our pickup policy, please find out more here


Shipping & Delivery

For our shipping & delivery policy, please find out more here



All product reviews will be read and published on the website at our discretion. 

Multiple reviews on a product by the same customer will be disqualified from Product Review Competitions. 


UrbanSales Warranty 

For our Warranty & Return policy, please find out more here


New Zealand Statutory Compliance

UrbanSales understands its obligations under the Consumer Guarantees Act 1993. In the event that our Products are not of an acceptable quality or are faulty, we will endeavour to resolve the concern with replacement part(s) and/or Products. If repair or replacement is not possible, we will refund the purchase price.

UrbanSales is also aware of its obligations under the Fair Trading Act 1986 and we strive to ensure that our customers are not misled, either intentionally or unintentionally.


Website Browsers 

This website is fully compatible with Internet Explorer 7 and newer , Safari, Chrome and Mozilla Firefox browsers. If you are experiencing problems with another browser please try using Google Chrome. Please let us know your browser type and version and we'll make every effort to resolve the issue. We however cannot guarantee browser compatibility. 



UrbanSales and its related brands are trademarks of UrbanSales. For all content created by or for UrbanSales and applied to any asset including but not limited to website, showroom, email, etc, content such as texts, images, designs, code or processes, UrbanSales is the copyright owner of that content and may enforce its rights in relation to the same. Any use of such material, including reproduction for any purposes, modification, distribution, or republication, without prior written permission is strictly prohibited.  All images and photographs on the Website may not be copied, reproduced or edited in any form without prior written (including email) approval from UrbanSales.


Intellectual Property 

All intellectual property on our Website, including without limitation, the text, graphics and all copyright works (including all copyright and design rights in our Products) is owned by UrbanSales or our relevant content supplier. UrbanSales is the exclusive owner of all rights in the compilation, design and layout of this Website.


Privacy and Security Online 

Please refer to our Privacy and Security Policy which has been compiled by us to protect your personal information. By using our Website and/or providing information to us, you consent to the collection, storage, use and disclosure of your personal information in accordance with our Privacy and Security Policy.



UrbanSales is not affiliated with INTER IKEA SYSTEMS B.V. or the IKEA brand in any way, all our products are genuine IKEA products sourced from IKEA stores. The information contained in this Website has been prepared solely for the purpose of providing information about UrbanSales and the services and Products we offer. UrbanSales reserves the right to change, delete or move any of the material on this Website at any time without notice. UrbanSales shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access this Website. This includes viruses alleged to have been obtained from this Website, your use of or reliance on this Website or any of the information or materials available on this Website, regardless of the type of claim or the nature of the cause of action. By your use of this Website, you agree that you are using this Website solely at your own risk.


Third Party Websites 

This site contains links to third party websites. These websites have not been prepared by and are not controlled by UrbanSales and have been linked for your convenience only. Any links to third party websites do not imply that we endorse and have checked and approved those websites.



UrbanSales has the right to revise and amend these terms and conditions at any time.


Governing Law 

These terms and conditions are governed by and interpreted according to the laws of New Zealand.