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Terms & Conditions

This page sets out the terms and conditions on which we sell products (Products) listed on our website www.urbansales.co.nz (our Website) to you. Please read these terms and conditions carefully before ordering any Products from our Website.

By using this Website, you accept these terms and conditions together with our Privacy Policy, Shipping and Delivery, Returns Policy and General Information pages. If you do not accept these terms and conditions, please do not use this Website.

You can access these terms and conditions at any time from the bottom of any page of the Website.


Purchasing from www.urbansales.co.nz
By placing an order through our Website, you warrant that:

A. You are legally capable of entering into binding contracts; and

B. You are at least 18 years old; and

C. All details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to make your order and that there are sufficient funds to cover the cost of the Products you have ordered.

Products displayed on our Website can be purchased using a secure online Mastercard or Visa transaction facility. We also accept internet banking and UrbanSales gift vouchers as methods of payment on our Website. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purpose of completing the transaction to purchase the Products ordered.

When purchasing Products, you will be asked to register your email address to complete the purchase. We may also contact you in direct reference to your order. 


Gift Vouchers
UrbanSales Gift Vouchers can only be redeemed online at www.urbansales.co.nz.

UrbanSales Gift Vouchers cannot be redeemed for cash or returned for a refund. Unused balances are not refundable or transferable. UrbanSales is not responsible for lost or stolen Gift Vouchers. Risk of loss or theft and title for Gift Vouchers passes to the purchaser on transfer. This Gift Voucher and purchases made with it are subject to the terms of trade as set by UrbanSales, which may change from time to time.

Gift Voucher value usually expires 12 months after purchase, unless it’s specified on the gift voucher.

Pricing errors: 

Although we do our best to ensure prices stated on this website are accurate, errors do occur from time to time. Where a pricing error occurs (subject to applicable law that cannot be excluded), we will not be bound by the incorrect pricing stated, and reserve the right to cancel your purchase.

All prices on our Website are in New Zealand Dollars (NZD) and include GST.

Prices are subject to change for any reason at any time without notice, but changes will not affect orders which we have already processed.

Stock Availability:

We take great care to provide accurate stock numbers on our Website, although occasionally we may be unable to supply a product that has been ordered. UrbanSales will communicate any issues with you as a result of unavailability and we will credit without delay any payments made for such Products. All items sold via the UrbanSales website are subject to availability and UrbanSales reserves the right not to accept or cancel any order for products that are out of stock.

Multiple shipments:

In order for our customers to get the goods at the earliest time possible, the items you order may be filled from several locations and so items may arrive separately. You will not incur additional shipping charges under these circumstances. Your original shipping charge will simply be split across the multiple packages when your order is charged.   


Cancelling Orders:

UrbanSales reserves the right to cancel orders for any reason or to cancel the purchase agreement after order confirmation, including (without limitation) whereUrbanSales believes the order to be fraudulent or constitute a mis-use of a promotional or marketing activity or where an error has occurred including but not limited to errors relating to pricing. If we do cancel your order or purchase agreement, we accept no liability for any resulting damages or costs suffered by you, however we will refund the purchase price to you (where it has already been paid).

Delivery Estimates:

UrbanSales makes every effort practical to ensure that delivery timeframes given are accurate. However the delivery times stated for products on this site assume that the stock availability information provided by our suppliers is accurate and that delivery times are not adversely affected by unforeseen events. By placing an order, you agree not to hold UrbanSales liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated time frame.

Order Pickup: 

Our warehouse normal pickup hours are: Monday - Friday 10am - 5pm.  Saturday Pickup is by appointment only, please contact us before coming so we can get your orders ready.   From time to time, for various reasons, it may not be possible to collect your item immediately.   Therefore to get the most from your valuable time we suggest contact Urban Sales at least one (1) business day in advance before pickup. 

You must pay your account(s) in full prior to pick-up.   For your protection, you will be asked to show an original Invoice at the time you pick up your furniture. Should you wish to allow a friend or relative to pick up the furniture please notify us.

Customers picking up items at our showroom or warehouse must thoroughly inspect merchandise for obvious damage before loading. We cannot be held responsible for damage caused after the furniture leaves our premises.

It is your responsibility to ensure the safe loading, transportation and delivery of the merchandise to your home. You are responsible for providing the necessary blankets, tie-downs, or other supplies needed to safely transport your merchandise. A furniture handler is available to assist you in loading your furniture during normal pickup hours. If you make special arrangements for pickup outside normal hours, you will need to bring adequate assistance to load your purchase into your vehicle.



All product reviews will be read and published on the website at our discretion. 

Multiple reviews on a product by the same customer will be disqualified from Product Review Competitions. 


UrbanSales Warranty 
UrbanSales offers a 365 day warranty on all of our Products. This warranty covers all manufacturing faults or defects. It does not cover wear, tear or damage caused by use, accident or failure to follow care instructions.

The warranty is valid for 365 days from the date of the order and is available to the original purchaser of the Product only.

If you have any issues with any Product that you have received, please email us at info@urbansales.co.nz and provide the order number, the name of the item at fault and full details of the fault (including photos if possible).


New Zealand Statutory Compliance 
UrbanSales understands its obligations under the Consumer Guarantees Act 1993. In the event that our Products are not of an acceptable quality or are faulty, we will endeavour to resolve the concern with replacement part(s) and/or Products. If repair or replacement is not possible, we will refund the purchase price.

UrbanSales is also aware of its obligations under the Fair Trading Act 1986 and we strive to ensure that our customers are not misled, either intentionally or unintentionally.


Website Browsers 
This website is fully compatible with Internet Explorer 7 and newer , Safari, Chrome and Mozilla Firefox browsers. If you are experiencing problems with another browser please try using Google Chrome.


UrbanSales and its related brands are trade marks of UrbanSales. UrbanSales is the owner of the copyright and other intellectual property rights in the material contained on our Website, or is permitted by the owner of such intellectual property to use this material. Any use of the materials on this Website, including reproduction for any purposes, modification, distribution, or republication, without prior written permission of UrbanSales is strictly prohibited.

All images and photographs on the Website may not be copied, reproduced or edited in any form without prior written (including email) approval from UrbanSales.


Intellectual Property 
All intellectual property on our Website, including without limitation, the text, graphics and all copyright works (including all copyright and design rights in our Products) is owned by UrbanSales (or our relevant content supplier). UrbanSales is the exclusive owner of all rights in the compilation, design and layout of this Website.


Privacy and Security Online 
Please refer to our Privacy and Security Policy which has been compiled by us to protect your personal information. By using our Website and/or providing information to us, you consent to the collection, storage, use and disclosure of your personal information in accordance with our Privacy and Security Policy.


UrbanSales is not affiliated with INTER IKEA SYSTEMS B.V. or the IKEA brand in any way, all our products are genuine IKEA products sourced from IKEA stores. Our Website provides general information about UrbanSales and the Products and services we offer. The information contained in this Website has been prepared solely for the purpose of providing information about UrbanSales and the services and Products we offer. UrbanSales reserves the right to change, delete or move any of the material on this Website at any time without notice. UrbanSales shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access this Website. This includes viruses alleged to have been obtained from this Website, your use of or reliance on this Website or any of the information or materials available on this Website, regardless of the type of claim or the nature of the cause of action. By your use of this Website, you agree that you are using this Website solely at your own risk.


Third Party Websites 
This site contains links to third party websites. These websites have not been prepared by and are not controlled by UrbanSales and have been linked for your convenience only. Any links to third party websites do not imply that we endorse and have checked and approved those websites.


UrbanSales has the right to revise and amend these terms and conditions at any time.


Governing Law 
These terms and conditions are governed by and interpreted according to the laws of New Zealand.