Warranty / Returns / Exchange / Damaged Items

Warranty

We offer 7-Day Money Back Guarantee on all our products, so you can buy with confidence.   We're pretty sure you'll love our products. If not, return within 7 days from the date your received the product for a full refund (less shipping costs) 

We also offer 12 months warranty covering manufacturer defects. Any damage caused by improper use or care of product is the responsibility of the user. Warranty does not include the replacement for normal wear and tear.

 

 

Returns & Exchange 

Urban Sales require item returns to be approved and authorized by us before an arranged return is executed. Please contact us for information on how to send your item back. We reserve the right to not accept any unauthorised returns.

Returns to be accompanied by 'Return Form’, which will be emailed to the buyer upon notification of the problem.

For 7 day money back guarantee returns, the goods must be returned in original packaging materials, cartons and boxes unless specifically advised, and complete with all parts and accessories, under a resalable brand new condition, and in the original layout. We reserve the rights to reject returned items, which do not meet our return requirements.

For faulty returns, it is the buyer's responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.

Unless goods are returned due to an incorrect description or faulty or defective on arrival, or damaged in transit (within 7 days upon delivery), goods must be returned at buyer's expense using registered post.

All returned parcels must be sent via registered track and trace post as we cannot be responsible for items being lost or damaged in the mail on the way back to us.

 

 

Damaged Items and Claims

You must inspect each product including inside of the package upon arrival (although the package looks ok from outside).  DO NOT ACCEPT any damaged products. Please report to us within 12 hours from delivery with photos that shows damaged item. 

No claims will be accepted if you report us after 12 hours from delivery.  We do NOT cover any damage or loss on the item if you give an authorisation to courier for drop off, or POD (delivery receipt) is signed for clean.

Bound by the Courier Company's claim policy, if items are damaged, we have to initiate the claim to courier company within 24 hours after delivery.    If it is outside the 24 hours claim period, we will refuse to replace or refund the damaged item.