Contactless Pickup Policy Traffic Light

(UPDATED AS OF 13 Dec 2021)

We have moved - From Monday 13th December all pickups of orders will be at our new address Building A, 32 Patiki Road, Avondale, Auckland.

You'll receive a notification email when your item is available for a contactless pickup. Please wait for this email before coming to the store.

We will provide the Contactless Pickup Procedures in your “Ready For Pickup” email that will tell you how to pick up your order.

1. CONTACTLESS PICKUP HOURS

Mon-Sat 9:30 am to 5:30 pm. Sun 10 am to 5 pm.

2. PICKUP BOOKING IS REQUIRED

You must book a pick-up in advance.

As without booking, we cannot guarantee that you will be able to pick up your order as the stock might be located at our off-site warehouse.

To avoid disappointment and help facilitate a safer contactless pickup, please understand we will NOT accept pickups that have not been booked in our system, and unfortunately will have to turn away any unscheduled pickups.

3. CONTACTLESS PICKUP PROCEDURE

• Our warehouse staff will have prepared your order before your arrival.

• Please park your vehicle in any of our marked car parks in front of our Showroom, close to the "Click & Collect" Sign.

• Our staff will use your vehicle plate number to identify you, so please make sure you drive the vehicle you confirmed with us in prior communication.

• Make space in the backseat and/or boot of your vehicle for staff to load the products in.

• Our staff will remain at least 1 meter from customers at all times. For contactless pickup, we will not require any signature.

• Please stay home if unwell to stop any spread of COVID-19.

• We ask our customers to please wear face masks during their contactless pickup, as do our staff, per current regulation.

4. TIME SLOT AVAILABILITY

There are 48 booking time slots in a day - the first one is 9:30-10:30 am and the last one is 5:00-5:30 pm. Please book well ahead of time to avoid clashes in your preferred pickup time. We anticipate significant demand for this service.

4. COLLECTION ID

Our staff will use your vehicle plate number (car rego number) to identify you, so please make sure you drive the vehicle you confirmed with us.

5. FAQ:

1) Can I make a booking over the phone?

Yes, you can make the booking over the phone. However, we encourage you to book online. Due to increased demand, it may take a little longer for our staff to pickup your call.

2) Can I cancel or reschedule my booking?

Please refer to your pickup booking confirmation or reminder email. You will find the 'Cancel' or 'Reschedule' buttons at the bottom of your email that will take you directly to our appointment calendar for cancellation or rescheduling of your existing appointment. We understand things may happen in life and sometimes it is necessary to cancel or reschedule your appointment. We require that you let us know at least 24 hours in advance of your scheduled pickup appointment to avoid a cancellation/rescheduling fee. Exceptions to this policy will be considered on a case-by-case basis. 

3) What if I don't show up at the appointment time? 

No-Show Policy:  A “no-show” is someone who misses a scheduled appointment without cancelling or rescheduling 24 hours in advance of their scheduled appointment. “No-shows” will be charged a $20 handling and attendance fee, which will be added to your pickup invoice for the next scheduled pickup.

4) Can I change the car plate number or the collecting person’s name after the booking confirmation?

    a.  Change on the day of pickup:

Please call us on 09-570-9687 if it is urgent or email