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We strive for customer service excellence. Please let us know how we can improve.


"Absolutely love this trader! will definitely trade again - great quality products, awesome customer service and just an all around great experience. Thanks, guys! "

ncor94 (06/15/2018)



"I love this place!!!! They are so friendly and helpful!!! Highly recommended to all traders out there. Customer service is top quality and the products are genuine and exactly what I needed. Thank you for everything!! I’ll definitely be back :)"

teejay_89 (06/15/2018)



"What a little gem of a find this place is! Thank you for the trade, I will be back for more!"

Rmam (05/05/2018)



"Fantastic trader, they were very fast to communicate and answer questions, allowed pickup on the day of purchase, and were very helpful when doing so. Highly recommended!"

wrighteous (05/05/2018)




"the best company you can buy from. supper customer service ever it is definitely so recommend to buy their products with full confidence that you will be 100% satisfied"

ramia80 (04/05/2018)



"Excellent service and product. Arrived very quickly. Extra care was taken with the packaging. The IKEA box was sealed within another box which included rigid corner and full edge protectors. Thank you for taking such care to ensure that the risk of the bed frame becoming damaged during transit was reduced. Happy to recommend this seller and have no qualms buying other authentic IKEA products from them in the future "

Mightymouse (13/02/2018)



"I just wanted to let you both know that we are delighted with the Malm drawers that arrived very promptly and in perfect condition. My husband has finally got around to putting them together and they look great, just what I wanted. I really appreciate the great service you give at Urban Sales

Many thanks and kind regards,  "

Kate (26/05/2017)


"Parcel arrived safe and sound this morning, thank you.  Very pleased with the items (2 x Ikea bar stools), and thank you for a good price, substantial and careful packaging, and friendly comms!  I don’t need any more furniture until later on - nearer Christmas! -  but I’ve bookmarked your website and it’ll be the first place I look.  

Many thanks."

John (02/06/2017)



"Fast delivery and excellent communication as I had made a small mistake and Urban Sales staff were very helpful. 
Goods arrived superbly packed for protection.   Second time I have bought with Urban sales and will definitely buy again"

Queenie (20/04/2017)



"4th purchase with Urban sale.Effecient and smooth transaction.

The team (they call it ‘customer happiness specialist’)confirms orders and delivery dates, along with tracking number and contact details of the courier after I place order online. Goods arrive in top condition as the packaging were thorough.

I will continue buying goods from Urban Sales NZ.

Highly recommended"

Elva (12/05/2017)



"Brilliant firm to deal with. So fast in getting the product to me after paying for it, Thank you Team.

A lovely product & really pleased with it."

Tony (27/05/2017)



"What can I say... What a service!!!!! Great product as well! Paid yesterday and the item arrived today! Highly recommended!"

Seth (27/05/2017)


"I received my pillow today! What fantastic quick service and the pillow is exactly what I was after, thank you!!"

Broke (21/06/2017)


"I had a customized order with combined shipping, but Urban Sales were extremely prompt, friendly, well-organized through the entire process. Thank you!"

Brad M  (12/07/2017)

"Thank you so much for once again making shopping with you guys an absolute pleasure. I have never known any retailer go out of their way as much as you folk do. You make it happen, and you are so efficient and friendly. My helper today was Burn who has helped me many times in the past and once again I got superb service. I cannot thank you enough and you rate as my all time best retailer!"

Kate Cater  (7/08/2017)