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Covid-19 Updates

Updated Date: 12th March 2021.
 

Kia ora!

SHOWROOM OPEN:

Our showroom is open for normal business hours during Level 1 Covid response. Please kindly remember to scan the Covid QR when visiting our store to ensure your visit is tracable.

If you have any questions related to product inquiries and sales, feel free to call us at 09-570 9687 (press 1) or 02040153175, or email either iken@urbansales.co.nz or cindy@urbansales.co.nz.

 

ONLINE ORDERS AS USUAL: 

It's business as usual for all purchases made online, with the exception of some items that are pickup only, and some possible delays in delivery. We do love having our customers come to visit the showroom, but if you planned to visit in the coming days to shop or browse, please consider viewing our range online and making a purchase through the online store. Please stay safe, and let’s all do what we can to prevent the further spread of Covid-19.

 

CONTACTLESS PICKUP CONTINUE: 

Contactless pick up is extended as an ongoing good practice while we remain at Level 1.

Contactless pickup hours are Mon-Sat 10:00 am-5:30 pm.

You will be able to arrange for contactless pickup of your purchased items from our warehouse dispatch center during the Level 1. 

Please book your pickup to avoid any delays on your arrival. We will notify you via email with a pickup booking link once your order is available for pick up.

For details please check our Contactless Pickup Policy (Level1).

 

*CONTACTLESS PICKUP PROCEDURES*

All pickups remain contactless in an effort to prevent the spread of Covid-19. This means:

- Our warehouse staff will prepare your order before you arrive.

- Our staff will remain socially distanced as if Level 2 was enforced.

- When you arrive at our parking lots, please pop the boot, or clear up your back seats, and you can wait in the car.

- Our staff will use your vehicle plate number to identify you, so please make sure you drive the vehicle you confirmed with us in the prior conversation.

- Our staff will load the products in your car for you, while you can still remain in your car or you can stand at least 1m apart from the people around you.

- During these special times, we will not take any signature.

 

CUSTOMER SERVICE

Our wonderful and dedicated Customer Service team are on-hand and are ready to help you from Mon-Sat 10 am-5 pm.  Feel free to call us at 09-570 9687 or email us at info@urbansales.co.nz. You can also reach us via online chat during said business hours.

 

POSSIBLE DELIVERY DELAY:

During this Level 1 phase, our warehouse and dispatch team and our outbound carriers will be operating under some precautionary conditions and while we do not anticipate any delays being caused, please accept our apologies if this is the case, and we would appreciate your understanding.

 

Please stay safe, and let’s all do what we can to prevent the further spread of Covid-19!

Love from the UrbanSales Team