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Covid-19 Updates

Updated Dateļ¼š 13th October 2020.
 

Kia ora!

Hooray! Hopefully we are all out of the woods for a while as we enjoy being back at Level 1, nationwide.

 

SHOWROOM OPEN:

Our showroom is open for normal trade hours. Wearing a mask in our store is no longer requested, however if you feel more comfortable wearing one on your visit to us, please feel free to do so! Our staff may still opt to wear a mask while at work. This isn't a signal that they are ill, so please understand we are promoting personal choices for safety and comfort. We do ask that whereever reasonably possible that some social distancing is maintained.

If you'd like to get in touch with our showroom staff but prefer not to call in in person, please email either iken@urbansales.co.nz or cindy@urbansales.co.nz.

 

CONTACTLESS PICKUP:

Contactless pick up will continue to be available for a short period, and may extend based on situational changes.

Contactless pickup hours are:

Mon-Sat 9:30am-5:30pm

We are closed on Sunday.

You will be able to arrange for contactless pickup of your purchased items from our warehouse dispatch center during the current COVID restrictions.

We will notify you via email with a pick up booking link once your order is available for pick up.

For details please check our Contactless Pickup Policy.

 

POSSIBLE DELIVERY DELAY:

Our warehouse and dispatch team and our outbound carriers will still be operating under pressure from very high demand on delivery services. In case it has caused a delay in delivery, please accept our apologies. We would appreciate your understanding.

 

BUSINESS AS NORMAL ONLINE:

Business continues as usual for all purchases made online, with the exception of some items that are pickup only, and some possible delays in delivery. We do love having our customers come to visit the showroom, but if you feel more comfortable avoiding crowds for a while, please consider viewing our range online and making a purchase through the online store.

 

Please stay safe, and let’s all do what we can to prevent further spread of Covid-19!

Love from the UrbanSales Team

 

Following from our experiences through this year so far, these new habits remain part of our culture and we hope they are part of yours too:

• EXTRA CLEANING

We've increased the level and frequency of cleaning contact surfaces in our showroom, especially on high touch surfaces such as EFTPOS terminals, counters, door handles etc.  

• INCREASED HYGIENE STANDARDS

Our staff regularly wash their hands with anti-microbial hand wash.  

We have re-trained all our staff members on good washing techniques and coached them on how to increase hygiene standards.    

We’ll also ensure that you’re still able to sanitise your hands when you visit our showroom. 

• HEALTH AND SAFETY FOR EVERYONE

Your safety is paramount, so if any of our staff members feel unwell, they will remain at home.  

We do need your help to keep our workplace safe for you and our staff too.  If you feel unwell, have any of the flu-like symptoms, or have travelled overseas in the last 14 days, please refrain from visiting the store.     

• WEARING FACE MASKS

Our front-line staff and office staff will be wearing face masks. If visiting our facility, we request that all visitors and customers also wear a face mask. Thanks for your understanding and effort in fighting Covid-19.