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Covid-19 Updates

Updated Date: 24th September 2020.
 

Kia ora!

Thanks again, Auckland and the rest of New Zealand for your patience and effort during the latest lockdown. We truly appreciate your support! 

 

SHOWROOM OPEN:

We're glad to advise that our showroom is open for normal trade. For the safety of other customers and our staff, please consider wearing a mask when visiting our store. It isn't mandatory, but we appreciate your continued help in eliminating Covid-19!

If you'd like to get in touch with our showroom staff but prefer not to call in in person, please email either iken@urbansales.co.nz or cindy@urbansales.co.nz.

 

CONTACTLESS PICKUP:

Contactless pick up is recommended and will continue to be available via booking for the foreseeable future.

Contactless pickup hours are:

Mon-Sat 9:30am-5:30pm

We are closed on Sunday.

You will be able to arrange for contactless pickup of your purchased items from our warehouse dispatch center during the current COVID restrictions.

We will notify you via email with a pick up booking link once your order is available for pick up.

For details please check our Contactless Pickup Policy.

 

POSSIBLE DELIVERY DELAY:

Our warehouse and dispatch team and our outbound carriers will still be operating under some social distancing restrictions. This should not cause a delay in delivery of your items purchased online, but in case it has, please accept our apologies. We would appreciate your understanding.

 

BUSINESS AS NORMAL ONLINE:

Business continues as usual for all purchases made online, with the exception of some items that are pickup only, and some possible delays in delivery. We do love having our customers come to visit the showroom, but if you feel more comfortable avoiding crowds for a while or having to wear a mask, please consider viewing our range online and making a purchase through the online store.

 

Please stay safe, and let’s all do what we can to prevent further spread of Covid-19!

Love from the UrbanSales Team

 

Following from our experiences through this year so far, these new habits remain part of our culture and we hope they are part of yours too:

• EXTRA CLEANING

We've increased the level and frequency of cleaning contact surfaces in our showroom, especially on high touch surfaces such as EFTPOS terminals, counters, door handles etc.  

• INCREASED HYGIENE STANDARDS

Our staff regularly wash their hands with anti-microbial hand wash.  

We have re-trained all our staff members on good washing techniques and coached them on how to increase hygiene standards.    

We’ll also ensure that you’re still able to sanitise your hands when you visit our showroom. 

• HEALTH AND SAFETY FOR EVERYONE

Your safety is paramount, so if any of our staff members feel unwell, they will remain at home.  

We do need your help to keep our workplace safe for you and our staff too.  If you feel unwell, have any of the flu-like symptoms, or have travelled overseas in the last 14 days, please refrain from visiting the store.     

• WEARING FACE MASKS

Our front-line staff and office staff will be wearing face masks. If visiting our facility, we request that all visitors and customers also wear a face mask. Thanks for your understanding and effort in fighting Covid-19.