< img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=623874115073751&ev=PageView&noscript=1" />

IKEA Pre-Order Service

1. About Pre-orders:  


 Container ID: IBS_22wk08

 Pre-Order Close Date: 30 NOV 2021 (TUESDAY)

 Shipment Estimated Arrival Date (ETA): PRE-ORDER NOW, ETA 26 FEB 2022


Contact sales for pre-order:  Sales1@urbansales.co.nz

Contact our design department for customised products or design inquiry: design@urbansales.co.nz


Why choose Urban Sales?

Urban Sales is New Zealand's largest stockist and the most reliable supplier of genuine IKEA products.  We're also able to pre-order some of the IKEA range not listed on our website. These are sourced directly from IKEA overseas and, subject to availability, you can pre-order with no minimum order value.  If you have a project that needs customised order, such as a house renovation or fit-outs for office, retail stores, etc, our friendly team at UrbanSales will do our best to help you source the products to meet your budget and timeframe.

To contact our design department, please send email to design@urbansales.co.nz

Pre-order Timeframe:

We receive a new shipment container every week in our Auckland warehouse.   It usually takes 7~8 weeks from the pre-order close date for the stock to arrive in our Auckland warehouse.  Please kindly refer to the above pre-order schedule for our next container shipment’s Estimated Arrival Date (ETA) and Pre-Order Close Date.

Pre-order Payment:

When you decide to go ahead with our quote, we will require only a 50% deposit for this if you would like us to order it.

For full-customised orders or products which are not listed on our website, full payment is required for the order and it’s not refundable. 

Please make sure your orders are paid before the pre-order close date so that your order will be included in our next purchase order cycle.


Cancellation Policy:

When a pre-order is cancelled, there’s a lot of work involved for our team, therefore, cancellation policy will be applied against the order. Please read through our cancellation policy carefully before you proceed to make a pre-order with us.

Product Type Order can be cancelled and refund?
Standard (Listed on our website) Yes
"I can be customised" labelled product." 
For example: Pax Wardrobe
Special Pre-Order (Not listed on our website) No


For product warranty, returns and damage claims, please read more here.


What We Can’t Source:

We regret that we can’t source any household electrical products from IKEA due to New Zealand regulatory requirements. While we don’t anticipate any safety issues exist with IKEA electrical goods, Urban Sales isn’t currently able to meet the mandatory requirements.

Check out more information here about Electrical Safety Compliance


Other Good to Know:

We understand it's important that you get your products as quick as possible. Please understand that many things could delay your order, for example, customs inspection, container x-rays, bad weather etc.   If we know there is a delay we will post the delay notice on our "Pre-Order Service" page and will email you with the updated delivery time.  We will use our best endeavors to procure the product however If the products you want are discontinued or temporarily out of stock due to unforeseen reasons, we will contact you as soon as we can to provide you with alternative options.  In a situation, if we can’t fulfill your order and you wish to cancel the order, no worries, you can simply let us know and we will refund you for that item back to your account.



2. How to submit a request for a quote? 

1.  Go to www.ikea.cn/cn/en

2.  Register an account on Ikea.com

3.  Browse products and save the products you like to shopping list 

4.  When you finish shopping, just download the shopping list from IKEA

5.  Email us your shopping list to sales1[at]urbansales.co.nz

6.  Sit back and wait.  Our team will get back to you and provide you a quote for your customised quote 


3. Commercial Bulk Orders: 

If you want to bring much larger customised order for commercial fit-outs,  such as an Ikea kitchen, fit-outs for office, cafes, restaurants, model, retail stores, we can also help you with this with very competitive pricing. 

Need some ideas?  

View our IKEA Photo Gallery for Commercial design fit-outs inspiration 

>> Cafes & Hospitality 

>> Office Space

>> Retail


Still, have some questions?  No problems?  

Just drop us a line